Refund and Returns Policy

Refund Policy – Scentiq Divine

At Scentiq Divine, we take pride in delivering high-quality fragrances to our valued customers. Please read our refund policy carefully before making a purchase.

1. No Refunds for Change of Mind

Due to the nature of our products, we do not offer refunds or exchanges for change of mind, scent preferences, or individual allergic reactions. We encourage customers to review product descriptions carefully before completing a purchase.

2. Refunds for Damaged Items Only

Refunds are only applicable if the product received is damaged (e.g., broken bottle, leakage) or if the item is significantly different from what was ordered.

• You must report any damages within 3 days of receiving your order.
• To be eligible, you must provide clear photo/video evidence of the damage and email it to us at [insert email address] along with your order number.

3. Return Shipping Costs

• If your refund is approved, the customer is responsible for return shipping costs.
• We recommend using a trackable shipping method as we are not responsible for lost return parcels.

4. Refund Processing

• Once we receive the returned item and inspect the damage, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Non-Returnable Items

• Used or opened perfumes are not eligible for return or refund.
• Items not in their original condition, packaging, or returned after 3 days will not be accepted.

6. Contact Us

For any questions regarding your order or to initiate a return, please contact us at:
📞 +923152235502